Billing Terms and Conditions

Payment Policy

1. Accepted Payment Methods

At Marrow & Main, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Apple Pay 

  • Discover 

  • Google Pay

  • Bank Transfers (for bulk orders — contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on the Marrow & Main website are displayed in United States Dollars (USD).

  • Prices are subject to change without notice.

  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

The Marrow & Main store uses SSL encryption and trusted third-party payment gateways to ensure that your transactions are secure.

We do not store or have access to your credit card numbers or payment details.

5. Refunds & Chargebacks

  • Refunds are processed according to our Return & Refund Policy.

  • Unauthorized chargebacks will be disputed.

  • If you experience any issues with your payment, please contact us first at imaanllc@outlook.com so we can assist you.

6. Fraud Prevention

Marrow & Main reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

Additional identity verification may be required for high-value transactions.

7. Contact Us

Store Name: Marrow & Main
Address: 235 N Moorpark Rd, Thousand Oaks, CA
Email: imaanllc@outlook.com
Phone: 805-864-6583

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to emails within 1–2 business days.