Shipping policy
At Marrow & Main, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Times
-
Order Cutoff Time:
5:00 PM (PST), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. -
Order Handling Time:
1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped via one of our trusted carriers. -
Transit Time:
6 to 8 business days (Monday to Friday). -
Estimated Delivery Time:
7 to 10 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United States:
-
USPS
-
UPS
-
FedEx
Shipping Costs
-
Free Shipping:
All orders within the United States qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team as soon as possible. We are here to assist you and ensure your order arrives safely and promptly.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to monitor your package’s journey through the carrier’s tracking system.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Name: Marrow & Main
Address: 1533 Rose Arbor Ln, Simi Valley, CA 93065
Email: support@marrowmain.com
Phone: 805-864-6583
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to emails within 1–2 business days.